CRM Provider Switch

The Infiniti Digital Dealer Program supports certified Lead Management Providers that capture lead and activity data, helping ensure consistent lead management and reporting across the Infiniti network. If you would like to change to a different certified CRM provider, please complete and submit the form below.

Once your submission is received, our support team will review the request and work directly with your new CRM provider to coordinate the integration, configure lead routing, and validate that lead delivery is functioning correctly. Please note that a new CRM route cannot be enabled until the previous CRM route has been confirmed for removal. This process helps ensure a smooth transition and prevents disruptions or duplicate lead routing.